FAQ

Ciriaco’s FAQ (Frequently Asked Questions) Page

Order Information

Can I cancel or change my order?

Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can’t change or cancel your order, but contact us at madebyciriaco@gmail.com and we’ll do our best to help.

Can I exchange or get a refund on my order?

There are no exchanges or refunds on orders— all orders are final sale.

How will I know if Ciriaco received my order?

Once your order is placed, we do our best to prepare it for shipment immediately. In most cases, we can’t change or cancel your order, but contact us at madebyciriaco@gmail.com and we’ll do our best to help.

What do I do if I have a question about my order?

Ask away. Contact us at madebyciriaco@gmail.com 

Can I order or ship Ciriaco products outside of the United States?

Ciriaco does accept orders with billing or shipping addresses outside of the United States, Puerto Rico, and Canada.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, and PayPal.  For questions about payment, contact us at madebyciriaco@gmail.com 

Shop Pay Installment FAQ

1. Are there late fees?

No, there are no late fees if you miss a scheduled payment.

2. What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

3. What if I make a return on a purchase made through Installments with Shop Pay?

If your refund amount is less than the amount remaining on your Shop Pay Installments balance, then you can expect one or both of the following:

• A smaller payment balance on the final payment

• Less future payments on the remaining loan balance

If your refund amount is more than the amount remaining on your Shop Pay Installments balance, then you can expect to receive the difference as a refund to your original debit card or credit card payment method within 3 to 10 business days.

4. Which payment methods are accepted if I use the option to pay Installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

5. Have more questions?

• For questions about installment payments on Shop Pay, visit shop.affirm.com/help.

• For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

*Payment options are offered by Affirm and are subject to eligibility check and might not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license.